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At iDigital Station, we aim to ensure client satisfaction with every service we provide. As our offerings are service-based (Social Media Marketing, SEO, Website Development, Software Development, App Development, and Graphic Design & Video Production), this policy explains the terms under which cancellations and refunds are handled.
1. General Policy
Since our services involve dedicated time, resources, and effort from the moment a project begins, refunds are considered only under specific circumstances outlined below. We encourage clients to review project scope and deliverables carefully before making payment.
2. Monthly / Package-Based Services (SMM & SEO)
- For Social Media Marketing and SEO packages billed monthly or as multi-month packages, cancellation requests must be submitted in writing at least 15 days before the next billing cycle.
- Fees already paid for the current month/cycle are non-refundable once work has commenced, as they cover strategy, content creation, and execution already in progress.
- For multi-month packages (e.g., 3-month or 6-month plans) cancelled mid-term, the client will be billed at the standard monthly rate (not the discounted package rate) for months already availed, and the remaining balance (if any prepaid) will be refunded after adjustment.
3. Project-Based Services (Website / Software / App Development, Graphic Design & Video Production)
| Stage of Project | Refund Eligibility |
|---|---|
| Before work commences (post-payment, pre-kickoff) | Full refund minus any transaction/processing charges |
| After work has commenced but before first milestone delivery | Partial refund after deducting cost of work already completed |
| After a milestone/deliverable has been approved by the client | Non-refundable for that milestone |
| After project completion and final delivery | Non-refundable |
4. Cancellation by iDigital Station
In the rare case that we are unable to deliver a service due to unforeseen circumstances, we will notify the client promptly and issue a refund for the unfulfilled portion of the service.
5. How to Request a Cancellation or Refund
To request a cancellation or refund, please email us at info@idigitalstation.com with your order/project details and reason for the request. Our team will review the request and respond within 5–7 business days.
6. Refund Processing Time
Approved refunds will be processed back to the original mode of payment within 7–10 business days, subject to processing timelines of the payment gateway and banking partners.
7. Non-Refundable Items
- Third-party costs already incurred on the client's behalf (e.g., domain registration, hosting, paid ad spend, licensed assets/stock media, plugins).
- Work already reviewed and approved by the client.
- Consultation or strategy sessions already conducted.
8. Contact Us
For any questions about this Refund and Cancellation Policy, please contact:
iDigital Station
5CQP+VFH, Gulmohar Main Rd, Sivoy, Shahpura, Bhopal, Madhya Pradesh 462039, India
Email: info@idigitalstation.com
Phone: +91 97521 61743